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Welcome to Protagonist.
By using our website or placing an order, you agree to the terms below. We’ve kept this simple so you know exactly how things work.
When you use this site, you’re agreeing that the information you provide is accurate and that you’re legally allowed to make purchases.
We design our products to support scalp health over time. But everyone’s hair and scalp are different, so results can vary.
Our products are not medical treatments, and we don’t promise instant or guaranteed results.
All orders are prepaid. We don’t offer cash on delivery.
Your order is confirmed only after successful payment. If something looks incorrect or suspicious, we may cancel the order.
Make sure your address, phone number, and other details are correct. Incorrect information can lead to delays or failed delivery.
Orders are usually processed within [2–4 working days].
Delivery timelines depend on your location and the courier service. Once shipped, delays (if any) are out of our control, but we’ll help you track your order.
If you receive a damaged product, wrong item, or something is missing, let us know within 48 hours of delivery.
Please share clear photos or videos so we can help you faster.
If your order shows delivered but you haven’t received it, inform us within 48 hours as well.
We don’t accept returns on opened or used products.
We only offer replacements or refunds if:
During sale periods, return/refund policies may be more restrictive.
Orders can’t be cancelled once shipped.
If you need to cancel, reach out before dispatch — we’ll try to help if possible.
We may update product details, pricing, or website content anytime.
We also reserve the right to cancel orders if needed.
We’re not responsible for:
All content on this website — text, images, branding — belongs to Protagonist. Please don’t use it without permission.
These terms are governed by Indian law.
If you need help, just reach out:
Email: protagonist.cosmetics@gmail.com
Phone: 9626294557