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At Protagonist, we keep things simple — including how we handle your data.
When you use our website or place an order, we collect only the information we need to serve you properly. This includes basic details like your name, phone number, email, and shipping address. If you place an order, we also collect order-related details like what you purchased and payment confirmation (your actual payment details are handled securely by our payment partners — we don’t store them).
We may also collect basic usage data, like which pages you visit or how you interact with the site. This helps us understand what’s working and what needs improvement.
Sometimes, you may choose to share feedback, reviews, or photos. We only use these with your consent.
We use your data to process and deliver your orders, keep you updated, and make your overall experience smoother. If you choose to, we may also send you updates or offers — but only if you’ve opted in.
All payments are handled by secure third-party providers. We don’t store your card or banking details. We only receive the information needed to confirm your order.
We don’t sell your data.
We only share it when necessary — for example, with delivery partners to ship your order, payment providers to complete transactions, or authorities if required by law.
We may use cookies to understand how people use our website and to improve your experience. You can always disable cookies through your browser settings.
You can update your information, opt out of marketing messages, or request deletion of your data anytime by contacting us.
We take reasonable steps to protect your data. That said, no system is completely secure — but we do our part to keep things safe.
As we grow, this policy may change. Any updates will be reflected here.
If you have any questions, feel free to reach out:
Email: protagonist.cosmetics@gmail.com
Phone: 9626294557